Withdrawal from the contract

Withdrawal from the Agreement

Withdrawal from the agreement, meaning termination of the contractual relationship from the beginning, may occur for reasons and in the manner described in this article or other sections of the Terms and Conditions where withdrawal is explicitly stated.

If you are a consumer, i.e., a person purchasing goods outside of your business activities, you have the right to withdraw from the agreement without giving any reason within 14 days from the conclusion of the agreement or, if the goods are delivered, within 14 days from their receipt.

You may withdraw from the Contract in any demonstrable way (in particular by sending an email or letter to Our addresses listed in Our contact details).

However, even as a consumer, you cannot withdraw from the Contract in cases where the subject of the Contract is the performance referred to in Section 1837 of the civil code.

The withdrawal period shall be deemed to have been observed if you send us a notice that you withdraw from the contract during the withdrawal period.

In the event of withdrawal from the contract, You are obliged to send the goods to us within 14 days of withdrawal and you shall bear the costs of returning the goods to us. You are, in turn, entitled to a refund of the shipping charge by us, but only in an amount equivalent to the cheapest method of delivery offered by us for delivery of the goods. In the event of cancellation due to a breach of the contract by us, we shall also pay the costs of returning the goods to us, but again only up to the amount of the shipping charge corresponding to the cheapest delivery method offered by Us for delivery of the goods.

In the event of withdrawal from the contract, the price will be refunded within 14 days of the effective date of withdrawal to the account from which it was credited or to the account selected by the withdrawal. However, the amount will not be refunded until We have received the goods or you have provided us with evidence that they have been sent back to Us. Please return the goods to us clean, undamaged and unused, preferably including the original packaging.

However, in the event of withdrawal from the contract, you shall be liable to us for any diminution in the value of the goods resulting from the handling of the goods in a manner other than that necessary to familiarise yourself with the nature, features and functionality of the goods, i.e. in the manner in which You would familiarise yourself with the goods in a bricks-and-mortar shop. In the event that we have not yet refunded the price to you, we shall be entitled to set off the claim for costs against your claim for reimbursement of the price.

We shall be entitled to withdraw from the contract at any time before we deliver the goods to you if there are objective reasons why the goods cannot be delivered (in particular, reasons on the part of third parties or reasons based on the nature of the goods). We may also withdraw from the Contract if it is clear that you have deliberately provided incorrect information in the Order. In the event that you are purchasing the goods as part of your business activity, i.e. as an entrepreneur, we are entitled to withdraw from the contract at any time, even without giving a reason.